Frequently Asked Questions

If you live in Chardon, you are automatically included, unless you choose not to be. Ohio has what is called an “opt-out” procedure. This means that all eligible customers in an aggregated community become part of the buying group unless they take specific action to opt-out of the aggregation. Opt-out notices are sent to every eligible electric customer every three years

You should check with your current supplier to determine any early termination fees that may be a part of your contract with them. If you decide to leave before the end date of your contract, you may be subject to those fees. Call the NOPEC Customer Care Center at 855.667.3201 (855-NOPEC01) to enroll.

Your local natural gas utility will be responsible for the delivery of natural gas to your home or business. Since your natural gas utility owns the pipes, they will continue to read your meter usage and send you your bill. On the bill, there will be a line item for NOPEC/NextEra Energy Services Ohio, LLC for your natural gas supply. In the case of a power outage, you would still call your local utility company. The PUCO will still oversee the safety and reliability of the service provided by your natural gas utility.

Your local electric utility will be responsible for the delivery of electricity to your home or business. Since your electric utility owns the wires and poles that deliver power to you, they will continue to read your meter, send your bill, and restore power after an outage.

There are no cancellation fees for our Standard Program Price and Monthly Variable Price Products. However, there may be a small cancellation fee for our Fixed Term Products if you cancel before the end of the term, unless you switch to another product within the NOPEC natural gas program. For more information, contact NOPEC’s Customer Care Center at 855-667-3201.

NextEra Energy Services of Ohio, LLC (NESO) is an energy supplier that NOPEC has chosen to serve our electric aggregation customers. NESO’s parent company, NextEra Energy, Inc., is a financially strong, leading clean-energy company that is first-in-class among energy suppliers.

Under the NOPEC-NESO retail aggregation supply agreement, customers will automatically be enrolled in NOPEC’s Standard Program Price, a competitive rate that varies and is based on favorable wholesale purchase prices available in the market. Go to nopec.org to view the current Standard Program Price.

Yes. NOPEC also offers a Monthly Variable Rate product which is a percentage off of the utility’s price to compare (PTC). Enrollment in this program is limited and subject to availability. Additional product choices including Fixed Term and 100% Renewable Content are available at nopec.org.

In addition to complying with Ohio’s Renewable Portfolio Standard (RPS), the electricity supplied by NESO to the NOPEC electric aggregation for the Standard Program Price and Monthly Variable Rate products includes EarthEra© Renewable Energy Credits (REC) equal to 200% of the quantity of RECs required by Ohio RPS at no additional cost to NOPEC customers. Additional product options including REC content for 100% of the customer’s energy usage are available at nopec.org. EarthEra© RECs are national voluntary RECs created by wind or solar energy projects located in North America. The EarthEra© program was established by NESO’s affiliate, NextEra Energy Resources, to provide an innovative way for businesses and consumers to support the development of renewable energy resources with confidence that the proceeds from the purchase of EarthEra© RECs are going to the development and construction of new wind and solar energy projects in the United States

We believe in using our buying power to strengthen the Ohio economy. In fact, from April 2014 through December 2019, NextEra Energy Services Ohio, LLC, procured approximately 70% of natural gas to serve the NOPEC load from Ohio shale natural gas resources.